Support
Adzumo Help Center
Need help with your campaign, publisher account, RTB setup, payments, or platform access? The Adzumo Support Center is here to help advertisers, publishers, and partners find answers faster and connect with the right team.
Why Choose
What Do You Need Help With?
Choose the support path that best matches your request. This helps our team understand your issue faster and connect you with the right support specialist.
Advertiser Support
Get help with campaign setup, traffic sources, targeting, RTB access, exclusive inventory, and performance questions.
Publisher Support
Ask about monetization setup, traffic review, email list monetization, member area monetization, open RTB inventory, and publisher payments.
Billing & Payment Support
Get assistance with invoices, campaign budgets, publisher payouts, payment terms, and account-related billing questions.
Technical & API Support
Need help with platform access, RTB integration, tracking, reporting, or API documentation? Our technical support team can guide you.
Response Time
What Happens After You Contact Support?
Once you submit your request, our team reviews the details and routes it to the right department. Clear information helps us reply faster, so please include your account email, company name, campaign details, traffic source, or payment reference where relevant.
Most requests are reviewed during business hours. Complex technical, RTB, compliance, or payment-related questions may take longer depending on the details required.
Support Process
- Submit your request
- Our team reviews the details
- Your request is routed to the right support area
- We reply with next steps or additional questions
- Your issue is resolved or escalated if needed
achieve your goals
Driving Real Results with Adzumo's Platform
Whether you’re scaling a dating offer, testing new casino traffic, or monetizing AI companion apps, Adzumo delivers the exclusive inventory and hands-on support you need to grow profitably.
Helpful Resources
Find Helpful Adzumo Resources
Before submitting a request, you may find your answer in one of our main resource sections. These pages explain how Adzumo works for advertisers, publishers, and partners.
Advertiser Hub
Learn how advertisers can access traffic, launch campaigns, and explore inventory options.
Publisher Hub
Explore how publishers can monetize websites, email lists, member areas, and RTB inventory.
Platform & Features
Understand Adzumo’s platform tools, RTB features, reporting, targeting, and campaign support.
Pricing & Payment Terms
Review pricing guidance, advertiser payment terms, publisher payouts, and bi-weekly payment benefits.
API Documentation
Find technical information for API and platform-related setup.
FAQs
Frequently Asked Questions
How do I contact Adzumo support?
You can submit a support request through the contact form on this page. Choose the topic that best matches your question so your request reaches the right team.
Can advertisers get help choosing traffic sources?
Yes. Advertisers can contact support to discuss dating traffic, adult traffic, casino traffic, email inventory, member area inventory, exclusive traffic, and RTB campaign options.
Can publishers ask about payment terms?
Yes. Publishers can contact support to ask about payment terms, payout timing, bi-weekly payment eligibility, and revenue reporting.
Do you provide technical support for RTB and API access?
Yes. Adzumo provides support for RTB-related questions, open RTB inventory, campaign setup, reporting, and API documentation.
What should I include in my support request?
Include your name, company, account email, support topic, campaign or inventory details, and a clear explanation of the issue. Screenshots or attachments can also help.
Can I contact support before creating an account?
Yes. New advertisers, publishers, agencies, and traffic partners can contact Adzumo before applying or launching a campaign.
Ready to grow